What is the production time for my order?
Our products are handcrafted and may take up to 10 days to be made. During periods of high demand, the time frame may be longer, but we will do our best to expedite the process.
What is the delivery time for my order?
To calculate the delivery time for your order, you can use the shipping calculator available on our website. Simply enter your ZIP code at the checkout page to see the delivery estimate based on the destination address.
How can I track my order?
You will receive an email with the tracking code as soon as your order is dispatched. Use this code to track the delivery status.
What payment methods are accepted?
We accept credit cards, boleto, and pix.
Can I exchange or return my purchase?
Yes, we accept exchanges and returns. Please refer to our exchange and return policy for more details and procedures by clicking here.
How do I choose the correct slipper size?
To choose the correct size, we recommend accessing our size guide page by clicking here.
How do I care for my slippers to ensure greater durability?
You can hand wash your slippers, but avoid using a washing machine. Do not soak them for more than 15 minutes and use mild soap. Gently scrub, rinse thoroughly by pressing to remove excess water, and let them air dry.
Are customization options available?
At the moment, we do not offer customization options on our website, but you can contact us via Instagram to personalize your product.
Where can I find information about promotions and discounts?
Information about promotions and discounts is available on our social media.
